In order to ensure all your services are kept running without disruption we have outlined our billing process below. This process applies to all of our products and services.
Service Creation
When you first place an order with RS Host you will start off our billing process with yourself. When you first place an order you will be required to make a payment. We will not register any domain names or create any web hosting spaces until this payment has been received in full. The quickest way to get your services up and running is by paying via a Credit / Debit card from our portal. This is almost instant. If you opt to pay via Direct Debit or BACS there can be a delay while funds are processed and your services may not be created straight away.
Service Renewal
You will be able to see all of your service renewal dates from within your client portal. When it's time for a service to be renewed you will be sent an invoice 14 days before the due date. If an invoice remains unpaid then our system will automatically send out a payment reminder. This will be sent 3 days prior to the invoice due date. If the invoices reaches its due date then you will be sent further reminders 1, 5 and 7 days after the invoice due date.
Automatic Payments
If you have opted to pay via Credit / Debit Card or via GoCardless then payment for the renewal of your services will be taken automatically using your preferred method. This will happen 5 days before the invoice due date to ensure that payment is taken on time and your services are renewed in a timely manner.
If you are paying via BACS / Bank Transfer then please allow up to 3 working days for this payment to be processed in our system.
Service Cancellation
If you no longer require a service then you will need to cancel it from your client portal. We are not able to accept cancellations over the phone or via a support ticket. If you have cancelled a service in error you will have until the end of the billing period to reach out to our team to reverse this action. We recommend you reach out as soon as possible.
Once a service has been cancelled with ourselves any data will be removed from our systems / servers and any associated backups that we have in place.
Service Suspension
This section applies to any service other than domain name renewals and registrations. For the domain name lifecycle please check out our other article here. If an invoice is not paid on time then services are subject to being suspended by ourselves until such a time the outstanding invoice is settled. This will occur automatically 7 days after your invoice due date.
Invoice Queries or Disputes
If you have any queries regarding your invoices then we advise that these are raised as soon as possible by reaching out to our support team. This can be done by raising a ticket from your client portal or by calling us and speaking to a member of our team.
If, for whatever reason, a payment is reversed then we will automatically mark the corresponding invoice as unpaid again and any associated services will be subject to suspension for non payment.
Credit Control
From time to time we may work with an external credit control company in order to collect outstanding debts.
Service Termination
If an invoice reaches 90 days overdue with ourselves then the services on that invoice will automatically be terminated. Upon termination all data will be removed from our systems and services and any associated offsite backups.
